/Google Cloud AI & OpenAI Certified Solution Partner/
Every missed message means a lost customer. With our 24/7 active AI assistant, we respond instantly to your customers and lighten your support load.
Don't let your customers wait for business hours to ask questions. Respond instantly 24/7 with AI-powered chatbots, convert potential customers to sales, and lighten your operational load.
01/AUTOMATE SALES TRANSFORMATION
Artificial intelligence integration is not just about connecting software to the system; it is the process of transforming your brand's knowledge into a digital sales representative. We designed the WhatsApp Business API or web widget structures with an architecture that can give human-like responses in line with your brand identity and can intelligently transition to live support when necessary.
We train AI specifically for your brand using your product catalog, frequently asked questions, and customer service history. We optimize the technical infrastructure of your current website or WhatsApp line to ensure that the chatbot operates seamlessly.
We design dialogue flows (flows) that determine the quality of responses that your customers will receive. We integrate scenarios that understand user intent, lead to sales, and include handoff rules for complex requests, and go live.
By analyzing user interactions with the launched chatbot, we periodically test response quality. We monitor the AI's learning process and continuously enhance the system's sales capacity with user feedback.
Hundreds of brands from different sectors are growing with us
02/DIGITAL ASSISTANT SOLUTIONS
Modern chatbot solutions are positioned as digital employees that reflect the voice of your brand and add value to your sales processes. Choosing the right technology fundamentally changes your efficiency by automating customer interactions.
Classic bots work only with specific keywords and predefined fixed scenarios, which restricts their flexibility. Current AI chatbots understand complex customer intents, follow context, and provide unique, human-like responses every time for a smoother experience, thanks to natural language processing capabilities.
Feeding a chatbot with your company’s data enables it to provide specific and accurate information instead of generic responses. Thanks to knowledge base integration, the system knows all the details, from your product specifics to your current campaign conditions, and helps maintain a consistent language for your brand.
Determining the most appropriate type of chatbot based on your business communication channels and your customer audience's habits is the first step to increasing your conversion rates.
| Chatbot Channel | Purpose of Use | Strong Point | Suitable Businesses |
|---|---|---|---|
| Website Assistant | Welcoming visitors and providing product and service information | Ability to instantly convert web traffic to sales | E-commerce, SaaS, corporate services |
| WhatsApp Business Bot | Personalized support and direct sales management | High open rate and one-on-one communication opportunity | Local businesses, consulting, health clinics |
| Instagram DM Bot | Converting social media interactions to sales | Visual-focused customer discovery and quick response | Fashion, cosmetics, restaurants |
| Omni-channel Assistant | Integrated customer experience across all platforms | Centralized management and individual customer history | Large-scale retail, multi-branch structures |
| Rule-Based Classic Bot | Only answering simple and repetitive routine questions | Low-cost and very quick installation | Small-scale simple question-answer processes |
212 Medya structures this technological infrastructure according to the unique needs, sector dynamics, and growth targets of each business with professional consultancy.
03/Our Promise
We mobilize our quarter-century experience to ensure that every penny of your investments turns into measurable value.
We provide world-class data security and uninterrupted service guarantee.
Thanks to our global partnerships, we provide instant solutions to technical issues.
We use a special API infrastructure that minimizes bot response times.
04/Investment
3 package options most suitable for the scale and targets of your business. There are no installation or hidden service fees.
A starter package that introduces your business to artificial intelligence
The most preferred package that automates your business processes
Fully custom AI models and deep learning integrations
Track your advertising results instantly from your panel, not fixed data prepared. Direct data from official systems.
We do not create contracts that bind you. We know we will achieve customer retention when success comes.
Instead of drowning in technical terms, we periodically share what needs to be done and what we have done with real data.
Monthly invoicing that you can easily show in your accounting expenses. We avoid VAT or withholding complications.
We strive to ensure that everyone, regardless of being a large or small customer, receives the value of the money spent on advertising.
We absolutely do not publish or manage ads for gray or illegal sectors that do not comply with advertising policies.
05/Problem
Without accurate data tracking and strategy, your investments get lost among untargeted audiences.
06/Service Structure
07/Why 212 Medya
Your processes are managed by experts certified by Google and Meta, not just 'learned' individuals.
We offer custom designs that have a high click-through rate and user-friendly interface worthy of your brand's strength.
We measure sales and forms accurately with Conversion API (Server-Side) and advanced pixel integrations.
We let you track where your budget goes and which campaigns generate profit via our live panel 24/7.
08/How We Work
We start by examining your current situation, past data, and competitor strategies to identify errors.
We create a specific roadmap suitable for your business objectives and perform necessary technical coding and pixel installations.
We launch the campaigns or project and test different visual, text, and audience combinations to find the lowest costs.
We gradually scale successful campaigns and present return on investment (ROI) with transparent reports to grow.
09/Results
By establishing a GPT-based assistant integrated with the cargo system operating through WhatsApp and Web, 80% of requests were automated.
After the AI chatbot integration, the workload of our customer service team decreased by 60% and our closing rate increased by 15% in the first month. The technical expertise of 212 Medya is truly impressive.
10/Curiosities
You can find everything you wonder about our service and processes here.
Costs vary based on the number of platforms (Web, WhatsApp, Instagram, etc.) the bot will be integrated into and the technical depth required. Instead of a standard package, we offer flexible pricing models focused on the volume of your business and the efficiency to be gained. Typically, the system pays for itself within 3 to 6 months due to the personnel savings it provides.
We can launch a simple FAQ bot within 1-2 weeks. However, comprehensive projects that require CRM integration and advanced AI training usually take between 4 to 8 weeks to complete. During this process, we share the progress status with you through regular weekly reports.
The process starts with a free discovery meeting and continues with the documentation of your needs. After the strategy is approved, we proceed to technical installation, conduct necessary tests, and provide training to your employees on how to manage the system. Our performance tracking and optimization support continues seamlessly even after installation.
You can instantly see data such as how many questions the bot has answered, how many it has successfully resolved, and how many have been transferred to live support through the panels we prepared specifically for you. We also provide detailed monthly performance reports that include customer satisfaction surveys (CSAT) and conversion rates. Transparency is the most fundamental pillar of our project.
We provide integration with the most popular communication channels, including your website, WhatsApp Business API, Facebook Messenger, Instagram DM, and Telegram. You can manage messages coming from all channels from a single intelligent hub and showcase a consistent brand voice. We are compatible with almost any interface that has API support.
We prefer to provide flexibility to our business partners; therefore, we do not tie you down to long-term and rigid contracts. While we generally make annual maintenance and licensing agreements, we offer the possibility to leave with reasonable notice if you are not satisfied with the service, as we have a performance-oriented working principle. Our goal is to keep you with us not by contract but through the results you achieve.
Absolutely yes; artificial intelligence is no longer just the monopoly of large companies. We have entry-level packages that are suitable for your scale, growth-focused, and meet basic needs. As your business grows, we can scale your system by enhancing the capabilities and capacity of the bot.
We design all our systems in full compliance with KVKK standards in Turkey and GDPR standards in Europe. Customer data is encrypted end-to-end and is not shared with any unauthorized third party. We determine our server choices and data processing protocols according to the highest security standards.
Yes, we can transform your rule-based old generation chatbots into AI-powered modern systems. By analyzing your existing data, we migrate it to the new system and enable you to move to a much smarter structure with natural language processing (NLP) capabilities. We follow a parallel transition strategy to ensure that there is no disruption in service during this process.
11/Contact
Tell us about your goals; we will present your custom, data-driven 24/7 Employee Sales Assistant: AI Chatbot Integration strategy within 48 hours.
Kurtköy, Aeropark, Yenişehir, Osmanlı Blv. No:11, 34912 Istanbul
